Delivery Policy
We have a standard rate of £3.95 for delivery to mainland UK addresses. For overseas orders including BFPO and Channel Islands postage will be charged at cost.We use a registered mail delivery service, which will need a signature upon receipt. Please allow three working days for UK mainland deliveries however some times this may take longer. If this is the case you will be notified of any delay by email or telephone. For orders over £50 postage and packing is free.
Shipment to the United States and the rest of the world may be subject to import duties and taxes. These are levied once a shipment reaches its destination country. These additional customs clearance charges must be borne by you. Unfortunately we have no control over the charges and cannot predict what they may be.
Returns Policy
We hope you will be completely happy with your purchase. However, if for any reason you wish to return goods, we will be happy to exchange those goods, or refund your money in full. Please complete the returns form on the back of your delivery note, re-package the item and send them to: 21 Hawcroft, Holt, Wiltshire, BA14 6RN.
If you are returning faulty of damaged goods, we will refund your postage costs. Please allow 14 days for processing. Cheque refunds will be sent by post, credit card refunds will appear on your next bank or credit card statement. On receipt of your return we will email you to confirm the refund or exchange has taken place. We recommend you obtain proof of posting from your post office. If you have any questions please call us on: 01225 782 860 Mon - Fri 9am-6pm.
Conditions of return:
1. Goods returned for refund or exchange must be received in resalable condition and unworn, unless supplied faulty or damaged.
2. Goods must be returned within 14 days of delivery.
3. We are only able to refund postage where goods are faulty.
4. These conditions do not affect your statutory rights.
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